r222 Privacy Policy

This Privacy Policy explains how r222 (operating at r222.live) collects, uses, and protects the personal data of players in Bangladesh. Reading it takes about five minutes and will give you a clear picture of what happens with your information when you sign up, play, or contact support.

Who Runs r222

r222 is an online gaming platform serving players in Bangladesh. When you create an account at r222.live, the entity operating your account is r222. For any privacy-related questions, you can reach us at [email protected]. We are the data controller for all personal information you share with us.

Data We Collect From You

We collect information in three ways: directly from you when you register or contact support, automatically when you use the site or the r222 app, and from third-party services that help us verify identity or process payments.

We do not collect more data than we need. If a field is optional at registration, leaving it blank will not prevent you from playing.

Why r222 Uses Your Data

Every piece of data we hold has a specific job. Here is a plain-language breakdown:

• Running your account. We need your contact details and date of birth to create and maintain a valid account at r222.
• Processing payments. Your bKash, Nagad, Rocket, or Upay number is required to move funds in or out. Deposits typically clear within 5 minutes; withdrawals within 21 minutes once approved.
• Age and identity verification. We confirm that every player is at least 18 years old and matches the payment account they use. This is a legal requirement, not a formality.
• Fraud prevention and security. Device data and transaction patterns help us spot unusual activity before it harms you or other players.
• Customer support. When you contact our 24/7 live chat or email us at [email protected], we keep a record so we can follow up and improve.
• Responsible gaming. Usage data lets us identify patterns that may indicate problem gambling, so we can step in with the right tools.
• Service improvements. Aggregated, anonymised analytics help us decide which features and games to add or change.

We do not sell your personal data to advertisers or marketing agencies.

When We Share Your Information

r222 shares data only when necessary and only with parties bound by confidentiality obligations. The main scenarios are:

Payment processors

Transactions routed through bKash, Nagad, Rocket, and Upay require us to pass the minimum data those networks need to process the transfer. We share only what is required by the payment provider.

Game providers

Providers like JILI, Sexy Gaming, Spribe, Playtech, Red Tiger, and Pragmatic Play receive a session token that identifies your game session. They do not receive your name, NID, or payment details.

Identity verification services

During KYC, we may pass a copy of your government-issued document (NID, Passport, or Driving Licence) to a third-party verification partner. Documents are processed securely and not retained beyond the review period of up to 12 hours.

Legal requirements

If we receive a lawful order from a regulatory or law enforcement authority, we will comply. We will tell you about such disclosures where the law permits.

How Long r222 Keeps Your Data

We hold account data for as long as your account is active. If you close your account, we keep transaction and identity records for a minimum period required by anti-money-laundering obligations — typically five years from your last transaction. After that period, records are permanently deleted or anonymised. Support chat logs are kept for 12 months.

Your Rights as a Player

You have the following rights over the data r222 holds about you. To exercise any of them, email [email protected] with your registered mobile number and the specific request.

• Access. Request a copy of the personal data we hold about you.
• Correction. Ask us to fix any information that is inaccurate or out of date.
• Deletion. Request erasure of your data where we have no legal obligation to keep it.
• Restriction. Ask us to pause processing while a correction or objection is under review.
• Objection. Object to us processing your data for direct marketing purposes at any time.
• Portability. Request a structured, machine-readable copy of data you provided to us directly.

We will respond to verified requests within 30 days. Identity confirmation is required before we act on any request to protect your account.

Cookies and Tracking

r222.live uses cookies to keep you logged in between sessions, remember your language and display preferences, and measure which pages players visit most. We also use strictly necessary cookies to prevent cross-site request forgery.

You can clear or block cookies in your browser or mobile settings at any time. Blocking strictly necessary cookies will prevent login from working correctly.

How We Secure Your Account

All data transmitted between your device and r222.live is protected by TLS (SSL) encryption. Payment data is handled exclusively through the APIs of bKash, Nagad, Rocket, and Upay — r222 never stores raw payment credentials on our own servers. Access to player data within our team is limited to staff who need it to do their job, and all access is logged.

If we ever become aware of a data breach that is likely to affect your rights, we will notify affected players promptly and take steps to contain the incident.

Players Under 18

r222 is strictly for adults. We do not knowingly collect or process data from anyone under 18 years of age. If you believe a minor has created an account, contact us at [email protected] immediately. We will close the account and delete the associated data.

Age verification is part of our KYC process. Every player must confirm their date of birth at registration and provide valid ID before their first withdrawal.

Updates to This Policy

We may update this policy when our practices change or when legal requirements ask us to. When we do, we update the "Last updated" date at the top of this page and, for significant changes, notify active players by email or in-app message. Continuing to use r222 after a policy update means you accept the revised terms.

We recommend checking this page occasionally, especially if you plan to make large deposits or withdrawals.

Get in Touch

If you have a question about this policy, want to exercise one of your rights, or believe your data has been mishandled, please get in touch. We will acknowledge your message within one business day.